Frequently Asked Questions
Discover the answers to frequently asked concerns regarding your coming visit by going through our comprehensive FAQ. We provide full details to answer your questions about our check-in and check-out times, facilities, and nearby attractions.
Ginseng hotels offer a range of services including room reservations, check-in/check-out assistance, housekeeping, concierge services, dining options (restaurants, room service), recreational facilities (gyms, pools), event planning, and more.
Booking a room with a Ginseng hotel can typically be done through their website, phone reservations, or through third-party booking platforms. Some of our hotels also accept walk-in reservations, subject to availability.
Amenities vary depending on the hotel's rating and type, but common amenities include comfortable beds, toiletries, Wi-Fi, TV and in-room coffee makers. Higher-end hotels may offer additional amenities like complimentary breakfast.
Yes, most of our hotels accommodate special requests such as dietary restrictions, accessibility needs, or room preferences. It's best to communicate these requests at the time of booking or upon check-in.
Notify the hotel staff or management immediately about any issues encountered during your stay, such as cleanliness concerns, noise disturbances, or malfunctioning amenities. Most hotels aim to resolve guest concerns promptly to ensure a satisfactory experience.
You can contact our hotels via phone, email, or in person at the hotel reception desk. Our hotels also offer online chat support through their website.
