The terms and conditions given below apply to your website usage, including the use of information as well as services described on the website. You fully understand that when you use the website, you are deemed to have gone through and understood the terms and conditions provided here (without any modification). If you do not wish to conform to the conditions, kindly stop the use of the website immediately. The terms are adjunct to any other terms and conditions that may apply to the use of the website.

Terms and Conditions

• The primary guest must be at least 18 year of age for check-in to the Hotel(s).

• As per Government regulations, it is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. In case, check-in is denied by the hotel(s) due to lack of required documents, you cannot claim for the refund & the booking will be considered as NO SHOW.

• Unless mentioned, the tariff does not include charges for optional room services (such as telephone calls, room service, mini bar, snacks, laundry extra bed, etc.). In case, such additional charges are levied by the hotel(s).

• Extra bed can be accommodated with a mattress, subject to room size & availability.

• The hotel(s) reserves the right to decline accommodation to localities/same city residents.

• The hotelier may charge you're Card/Account for additional cancellation charges if any.

• Please note the shorten of stay (reducing the room nights during stay) without prior information (24 HRS before) shall attract 100% retention, No Cancellation will be allowed.

• Local ID proof & Pan Card will not be acceptable as ID proof.

• Early check-in or late check-out is subject to availability and may be chargeable at the hotel. The standard check-in time is 2 PM and the standard check-out time is 11 AM.

• Pets not allowed.

Credit Card Usage

We aim to avoid all kinds of credit card frauds in our transactions. Any transaction/booking made using a credit card should be accompanied by a valid ID proof of the customer. Credit cards should be produced by the customers at the time of check-in/booking.

When the credit card holder is not amongst the persons staying in the room, a photocopy of the card (front and back) that is self-attested by the credit card owner should be produced, at the time check-in is made. Along with this, a letter written by the credit card holder that permits the use of a credit card for booking purposes should be produced. The letter should have details including names of persons staying at the room, travel date, room type, and property. This letter should also be produced along with the photocopy of the credit card. When submitting the copy of the credit card, ensure that the CVV number is blacked out. CVV number is the 3-digit number given on the back of the credit card. We may deny the reservation if all these documents and information is not provided by the customer, and have a right to do so. In these scenarios, only taxes will be refunded. In case any misleading, false or erroneous information is provided by the customer, Ginseng Hotels has the right to cancel the booking, and may not provide any intimation for it. Guests are requested to use the same identification verification proof for booking and check-in verification.

Child Policy

All kids below the age of 6 years can stay free at the resorts (accommodation only) along with their parents. All children age 6 years and above will be charged at the adult rates only. In case any opinion differences occur due to the age of the child, a valid ID proof will be required.

Reservation Policy

The customer needs to pay the entire amount (for the complete stay period) for conforming to the reservation and for booking. The package rates may change without any intimation or prior notice.

Use of Website

All services and packages listed and described on the website are only for persons who can enter into legal contracts, and are hence of the right age. Therefore, these services are not available to minors. You, the user, represents that he/she is of legal age to enter into service contracts, and hence may also be obligatory for any liabilities thus arising. The user should also be of legal age to make purchases and travel arrangements for him/her self and/or for other persons whom he/she may be representing and on behalf of whom he/she is authorised to act. The users are welcome to use the website for making legal travel reservations and/or purchases. However, the users cannot use the website for making reservations in anticipation of demands, or fraudulent/false/speculative reservations.

Users can use the website for gathering information and/or making reservations for themselves. While the website can be used for personal purposes freely, it cannot be used for any commercial purposes. For any such use, legal consent from Ginseng Hotels is mandatory. The users also confirm that they will not be using the website for purposes including solicitations, spamming, junk mailing, chain letters and/or bulk communications of any nature (including the mailing to persons who have not permitted it).

Copyright

All text, graphics, information, links, sounds, software and modules that have been published and appear on the website are either licensed to Ginseng Hotels or owned by the company. When not provided in the mentioned conditions, these cannot be copied, displayed, distributed, reproduced or transmitted by any means or form, including mechanical, electronic, recording, photo typing, recording or any others, unless written approval of Ginseng Hotels is obtained. No derivative tasks and words, and/or commercialization of the website (full or part including products, services, and information) can be done unless such approval is granted by us. Any information that is obtained from a third-party associated with us will be subject to the terms and conditions of the third party.

Liability Disclaimer and Exclusion

• We at Ginseng Hotels are not responsible for any direct, indirect, incidental, special or consequential damage/loss (may arise through any means including contract or tort) that you may suffer from because of being in connection with or arising due to:

• The use of this website or any other linked website and/or material.

• Use and/or reliance on the information or any material accessed on the website or any linked website.

• We are not reasonable for any losses including loss of opportunity, profits, information or a business interruption among others. The conditions, however, do not exclude any warranty that may arise due to the laws. Any lawful warranty is limited to the breach of the warranty/terms/conditions in cases including:

• When a breach is related to services, replenishment of services or payment of appropriate costs so that the services can be availed again.

• When a breach is related to the product(s), repair, or payment of costs for product repair, or replacement of the product, or supply of similar equipment product, or monetary compensation for replacing the product, or payment for acquiring a similar product.

Hotel Reservations

Any reservation-related feature or information provided on the website has a purpose to assist and help customers so that they can inquire about the hotel services and products and/or make reservations. People and users who indulge in reservations confirm that they are of legal age to enter into binding legal contracts. You will be financially responsible for any fee associated with the reservations made by you or on account of you. You confirm that you will provide only correct and accurate information, including personal, financial and credit card information among others, while using the website or while you enter into a transaction. When using credit cards, you should confirm that the card has sufficient funds for making the transaction. We validate the card details, including credit card details, before providing any products and services.

Security and Non-Confidentiality

We at Ginseng Hotels do not ensure or warrant the confidentiality or the security of information that you provide to us on the website. All information provided by the user will be at his/her own risk.

Jurisdiction and Governing Law

The laws of India govern all the terms and conditions mentioned here. The user, you, agree to submit to the jurisdiction of the Courts of Mussoorie.